Columbo products are accompanied with a warranty period of two (2) years against defects in materials and workmanship, starting from the date of the retail purchase by the end-user / buyer.
Warranty applies only to:
- Products manufactured by Columbo Vape Ltd. and are identified by the Columbo logo affixed to them.
- Products purchased directly from our e-shop or from an authorized retailer; the full list of authorized retailers is published in our website. Any product purchased out of our authorized retailers’ network runs the risk of being counterfeit.
- Products that are used under normal conditions and according to the relevant instructions as written in the user manual which is included in each packaging.
- The original end-user buyer or the person receiving the product as a gift and cannot be extended to any other person or transferee.
Warranty does not cover:
- Damages caused by improper or unreasonable use.
- Damages caused by using the product without following the operating instructions or neglecting to adhere to cleaning instructions.
- Damages caused by natural or weather phenomena such as lightning, floods, fires, earthquakes etc, misuse, abuse, accident, excess moisture, power surges, connection to improper voltage supply/batteries, acts of piracy or other external causes.
- Damages caused by using improper batteries or magnets on the batteries.
- Products which have been modified to alter functionality or capability or for any purpose other than that for which it was originally intended, even if such modifications have been made only to a part of the product.
- Products which have been repaired or modified by any person other than Columbo Vape Ltd.
- Optical damages, including but not limited to scratches, dents, breakages, blemishes etc.
- Products which have been purchased out of our authorized retailers' network / e-shop.
If you think you are entitled warranty services, you are kindly requested to email us at . In case you prefer to talk with us over phone, you are kindly requested to specify your contact phone number and your preferred call back time.
If a warranty claim is made validly and received within the warranty period, Columbo Vape Ltd. will – at its option – repair the product and return it to the end-user buyer or replace the defective product with a new one or a functionally equivalent product or refund the purchase price of the product. Transportation costs are covered by Columbo Vape Ltd.
To validate your warranty it is necessary that you register your product following the online product registration process. Once you register your product online, you will receive a warranty validation email. If –for any reason– you fail to register your product online, your warranty deems void.
Authorized retailers are not able to provide warranty services, repair and/or replace devices.
We advice customers to purchase our products from any of our authorized retailers or our e-shop; otherwise, the quality, reliability and safety of these products is uncertain and may expose the end user to serious dangers not encountered at genuine Columbo products.